UK Based Web Hosting & Reading, Berkshire Development Team

Red Balloon host WordPress sites on UK platforms and manage them with our in-house development team in Reading, Berkshire. Our services include server hosting, security patching, regular backups, routine technical maintenance, minor content and development updates and helpdesk support. Our aim is straightforward: minimise downtime and technical risk while keeping your site fresh and working for your users.

  • Sites breaking during plugin or core updates
  • No predictable maintenance schedule or ownership
  • Lack of visibility over performance, uptime or security
  • No local support or slow response when something is urgent

What’s included in our hosted website packages

These core features are taken from our standard hosting & maintenance agreements.

Hosting & infrastructure

  • UK-based hosting
  • VPS and enterprise hosting options
  • Firewall and security protection
  • Regular backups
  • Content delivery network support

Website software & patching

Routine WordPress, plugin and theme updates, tested and applied by our development team.

Support & minor updates

Helpdesk support and minor content or development updates as part of your agreed package.

Reporting & account management

Clear reporting, proactive account management and forward planning.

Compliance & data

Practical support for data handling, privacy and website compliance.

Product Content Updates

Managed product and website content updates when included in your agreement.

How we work

  • Onboarding & Security Setup — we review the existing site, hosting and access, then establish secure environments and backups.
  • Scheduled Updates & Maintenance — WordPress, plugins and themes are reviewed, tested and updated on a regular schedule.
  • Ongoing Support & Edits — our Reading-based team handles agreed content and development updates through the helpdesk.
  • Reporting & Forward Planning — we share performance, maintenance and security information and plan upcoming work.
  • Larger Changes & Project Work — larger development requirements are scoped separately and delivered through our project process.

Hosting, Security & Service Levels

Website Backups, recovery & continuity

Regular backups and recovery processes help protect continuity if a website or hosting environment fails.

Security & compliance

Firewall protection, security patching and managed access reduce technical and operational risk.

Service Levels & Support Response Times

Support priorities and response times are defined in the hosting and maintenance agreement for your package.